Help & FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

We want to speak to you too! Contact us with any questions, concerns, or feedback.

You can call us at (479) 310-6589 or email support@fenopa.com. We will be sure to get back to you within 24 hours.

However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, Canada, Australia, New Zealand and the UK. To enquire about shipping to a different destination, please contact us.

After your order is handcrafted and fulfilled (typically 1–3 business days), it is promptly shipped. Delivery times depend on your location:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

Please note that customers are responsible for any duties and taxes on international orders, which are determined by the shipping provider upon arrival at the destination.

We accept returns within 30 days of receiving your order. To ensure a successful return, please follow these guidelines:

• Items must be in the same condition as received, unworn/unused, with tags attached, and include all original packaging.
• Customers are responsible for return shipping costs.

Additional Notes:

• We do not charge a restocking fee.
• Final sale items are not eligible for return.

Refunds are processed within 7 days from when we receive the item(s).